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Customer Service Representative

Salary
Competitive
Employment
Full Time
Real Estate Field
Location
Dallas
 TX
Postal Code
75201
Country
United States

This job is no longer active.

Description


Job Summary

The purpose of this position is to provide information in response to inquiries about products and services and to handle and resolve complaints!
Essential Duties and Responsibilities

Provides customer service by answering incoming service requests, via phone, chat, email & online requests from all business units on facility-related issues.

Generates and dispatches service request work orders for completion by vendors, and schedules conference rooms and audio visual equipment.

Responds to customer inquires and concerns. Follows up with customers to ensure customer happiness!

Updates Computer Maintenance Management System (CMMS), customer service database, and spreadsheets as needed with updated service information.

Contacts customer for additional information and communicating the steps in the work order process, and uns, reviews, and distributes various customer service reports as needed.

May assist with the training of new hires and temporary employees on CMMS, customer service database, email, Live Chat and Call Center procedures.

Provides informal assistance such as technical mentorship and/or training to co-workers.

Qualifications
The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable people with disabilities to perform the essential functions.

Education and Experience
High school graduate or general education degree (GED) required 2 years Call Center experience preferred.
Interpersonal Skills
Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor.
Financial Knowledge
Ability to calculate simple figures such as percentages.
Reasoning Ability
Ability to understand and carry out general instructions, and solve problems in standard situations.
Other Skills and Abilities
Intermediate Knowledge of Microsoft Office Suite products. Ability to type 45-50 WPM.
Scope of Responsibility
Decisions made with general understanding of procedures and company policies to achieve set results and deadlines. Errors in judgment may cause short-term impact to co-workers and supervisor.

CBRE is an Equal Employment Opportunity/Affirmative Action employer and is committed to providing reasonable accommodations to individuals with disabilities in the employment application process.


CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law. We also provide reasonable accommodations, as needed, throughout the job application process. If you have a disability that inhibits your ability to apply for a position through our online application process, you may contact us via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).

NOTE: Some, but not all, of our positions may have an additional requirement to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing. If you have questions about the requirement(s) for this position, please inform your Recruiter.

Job Function


Not specified

 

Job Sector


Not specified

 

Experience


N/A


This job is no longer active.

Dallas Full Time TX Customer Service Representative other